Choposo

Support

Frequently asked questions

The creature doesn’t appear on my Lock Screen

Showing it on the Lock Screen requires permission on the device. Check the following in order.

1. Settings → Face ID & Passcode → Allow Access When Locked → turn on Live Activities
2. Settings → Choposo → turn on Live Activities
3. In the app’s Nest tab, tap “Attach” under “Put your pet on the Lock Screen”

It doesn’t appear in the Dynamic Island

The Dynamic Island only appears on supported models. On other models it still shows on the Lock Screen, where you can feed and clean up just the same.

The picture doesn’t move, or digits appear

Quit the app and open it again. If that doesn’t help, contact us with your device model and iOS version.

The picture freezes when the screen is dimmed

While the Always-On Display is active, it switches to a still image to save power. This is not a bug.

It doesn’t eat right after I feed it

It always eats the food you put down, but it takes a little while. How long depends on how hungry it is.

Where can I see the drop rates?

The app’s Draw tab shows both the overall and per-item drop rates. They are always shown above the purchase button.

My purchase hasn’t been applied

If your connection is unstable, a purchase may be applied late. Reopening the app recovers it automatically. If it still isn’t applied, contact us with the date and time of purchase.

My data disappeared after switching devices

Data from before you sign in with Apple is stored only on that device. Sign in with Apple from the settings screen before switching devices.

I want to delete my account

Open the gear icon at the top right of the app’s Records tab, then delete it under “Account” in the settings screen. Deleting removes your display name, friendships, gift history and game progress.